Frequently Asked Questions
Orders & Shipping
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can also check your order status by logging into your account on conranjasper.com.
What shipping methods are available?
We offer standard and express shipping options. Delivery times may vary depending on your location. For more details, visit our Shipping Policy page on conranjasper.com.
Do you ship internationally?
Yes, we deliver to multiple countries worldwide. Shipping costs and delivery times depend on the destination. Please refer to conranjasper.com for a full list of available countries.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original packaging. For instructions on how to initiate a return, please visit conranjasper.com.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive your returned items. The time it takes for the refund to reflect in your account may vary depending on your payment method.
Products & Care
How do I care for my Jasper Conran product?
Care instructions vary by product. Please refer to the label attached to your item or check the product description on conranjasper.com for specific guidelines.
Are your products ethically sourced?
We are committed to sustainability and ethical practices. For more information about our materials and production processes, visit conranjasper.com.
Account & Technical Support
How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions sent to your registered email address.
Why is my discount code not working?
Some promo codes may have restrictions or expiration dates. Ensure you’ve entered the code correctly and check the terms and conditions on conranjasper.com.
General Questions
Do you offer gift wrapping?
Yes, we provide gift wrapping services for select items. You can add this option during checkout.
Where can I find more information about your collections?
Explore our latest collections and lookbooks on conranjasper.com.
For any further questions, please refer to our Help Center on conranjasper.com.